Category: Heartbeat
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BYOA: Bring Your Own Agent
The governance category we haven’t named yet — and can’t afford to skip In 2007, every IT department in America had the same rule. No personal devices on the corporate network. The company issued the phone. The company controlled the device. The company owned the data. Clean. Simple. Easy to enforce — until the moment…
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The Screen Was The Governance System
A quiet change in Salesforce this month rewired how AI can reach into the system your company already runs. Most leaders have no idea what is about to be visible. This week Salesforce made an announcement that got headlines. What it actually means didn’t. The product is called Headless 360. In plain terms: outside AI…
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How to Make the Most Expensive Mistake of 2026
How to Make the Most Expensive Mistake of 2026 It’s easier than you think. Most companies will do it by December. Here’s the playbook — and how to avoid running it. Here’s how you make the most expensive mistake of 2026: First, feel the pressure. This part is easy — the pressure is already there.…
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Your AI Agent Doesn’t Know What Stupid Is
AI agents don’t carry judgment or fear consequences. And every advisor in the room profits from deploying them anyway. Why AI governance is an independence problem, not a technology problem.
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AI Won’t Fix Your Salesforce. It Will Accelerate What’s Already Broken.
AI mandates are arriving on Salesforce platforms that were never built to support them. Phil Volltrauer — 25-year technology executive — explains why fixing the fundamentals must come before any AI investment, and what IT leaders can do right now.